299t's Privacy Policy —
Your data is our responsibility

1.1 Identity Information

When you register an account on the 299t platform, we collect the following identity information:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Active mobile number
• Email address
• Preferred username and password

This information is essential for account management, identity verification, and necessary communications.

1.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Preferred payment method

We never store full credit card, debit card, or bank account details.

1.3 Technical & Usage Information

The following information is collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Login time and session details
• Pages accessed on the platform and time spent
• Game play history and preferences

2.1 Direct Collection

When you create an account on 299t, log in, make a deposit or withdrawal, or contact our support team, you voluntarily provide us with information. Information collected this way is the most important, as it is given directly on the basis of your informed consent.

2.2 Automatic Collection

When you visit the platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve platform performance and make the user experience smoother.

2.3 Collection via Third Parties

In some cases, limited information may also be received from payment processors (such as bKash, Nagad, Rocket) or identity verification services. In such cases, the relevant third party's own privacy policy will always apply.

299t uses your information only for specific, legitimate, and necessary purposes. We never misuse your information or transfer it to unnecessary third parties. The main purposes for which information is used are as follows:

1. Account management and verification: Confirming your identity and maintaining the security of your account.
2. Processing financial transactions: Completing deposit and withdrawal processes smoothly.
3. Providing customer support: Helping you resolve issues and complaints.
4. Fraud prevention: Identifying and preventing unauthorized access and fraudulent activity.
5. Platform improvement: Conducting analysis to make the user experience easier and better.
6. Promotional communications: Informing you about bonuses and offers based on your consent.
7. Regulatory compliance: Meeting applicable legal obligations.
8. Ensuring responsible gaming: Identifying risky behaviour and providing necessary support.

4.1 Technical Security Measures

299t uses industry-standard security technology to protect your information. SSL encryption is active on our platform, which keeps all information exchanged between you and our servers secure. No third party can read or alter this information in transit.

We also use:

• Secure server environment and firewall
• Encrypted storage of sensitive information
• Regular security audits
• Strict access control policies

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, fraud prevention, or dispute resolution needs. Once that period has passed, the information is securely deleted.

4.3 Server Location

Our servers are operated in secure data centres. In some cases, information may be processed or stored in a different country. Regardless of where the information is held, the standards of this privacy policy are maintained at all times.

299t does not sell or commercially transfer your personal information to any third party. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

The minimum information necessary to operate with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management may be shared. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose necessary information to comply with court orders, government directives, or applicable law. In such cases, only the minimum required information is provided.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new authority. You will be notified in advance in such circumstances.

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 299t uses several types of cookies:

• Essential cookies: For maintaining login sessions and running the platform's basic functions.
• Functionality cookies: For remembering your language preference and other settings.
• Analytics cookies: For understanding how the platform is used and improving the service.

6.2 Cookie Controls

You have the option to accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may cause some functional parts of the platform to not work properly.

As a user of 299t, you have the following rights:

7.1 Right to Access Information

You can request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing dispute resolution.

7.4 Right to Object to Processing

You have the option to object to your information being used for marketing purposes. In that case, we will immediately stop that use.

7.5 Right to Lodge a Complaint

If you have any complaint about how we process your information, you can raise it directly with our support team.

299t strictly follows an adults-only policy. This platform is intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor.

An age verification process is in place at registration. If at any point we find evidence that a minor has created an account, that account will be closed immediately and the information collected will be deleted.

This privacy policy may be updated from time to time due to business changes, new legal obligations, or technological developments. For any significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email
• By noting the update date at the top of this page

Continuing to use the platform after a revised policy is published will be taken as your agreement to the new policy. If you do not agree, please stop using the platform and contact our support team.

If you have any questions, comments, or requests about this privacy policy, please contact the 299t support team. We are available 24 hours a day, 7 days a week.